Frequently Asked Questions
Everything you need to know about shopping with Newbank Garden Centre
What are your delivery options and costs?
We offer standard UK shipping for most garden accessories and specialized courier services for larger items like outdoor furniture and plants. Shipping costs are calculated at checkout based on the size of your order and your delivery postcode.
Can I return a plant if I change my mind?
Perishable items such as live plants can only be returned if they are damaged or diseased upon arrival. Please contact our customer support team within 48 hours of delivery with photos if there is an issue with your plant.
Do you offer a guarantee on your outdoor furniture?
Yes, all our garden furniture sets come with a manufacturer's warranty, typically ranging from 1 to 5 years, covering structural defects and weather-related wear depending on the specific product line.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website where you can monitor your shipment's progress.
Are all items shown online available in your physical garden centres?
While we strive for consistency, stock levels may vary between our online store and local centres. We recommend using our 'Check Local Stock' feature or calling your nearest branch before visiting for a specific item.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.