Returns & Exchanges

At Newbank Garden Centre, we want you to be completely satisfied with your home and garden purchases, which is why we offer a straightforward 30-day return policy for most items. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and efficient resolution.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our in-store help desk with your original order number and proof of purchase to start the process.

• 2.
  Package Your Items

  Ensure that all products are securely packed in their original packaging, including any manuals, accessories, or tags that were included at the time of delivery.

• 3.
  Ship or Drop Off

  Return your parcel to our main garden centre location via a tracked courier service or bring it directly to our customer service counter for immediate processing.

• 4.
  Receive Your Refund

  Once our specialists have inspected the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.